I'm excited to announce the City of Sebastian (FL) has select our firm to implement our award-winning, 5 Disciplines of Strategic Planning & Execution system. The inability to identify and execute a balanced set of strategic goals and objectives is a major problem leaders from all types of industries [...]
I’m excited to announce the City of Ocala (FL) has selected Baldrige Group to conduct its upcoming community engagement survey. Over 800 randomly selected residents will be contacted by telephone and asked to provide their feedback on a variety of community issues. The information collected will be used by [...]
Thanks to John Gilbert, City Manager for the Village of Key Biscayne (FL), Fire Chief, Eric Lang, and the entire senior leadership team for inviting me to present an overview of our workshop, 5 Disciplines of Strategy Creation & Execution. Looking forward to work with you in the future. [...]
October 9, 2017 - Baldrige Group is excited to announce the City of Coral Gables, Parks and Recreation Department, has selected our firm to develop and implement an ongoing customer satisfaction and engagement program. The initial survey conducted was a "key requirements" survey used to identify what was most [...]
October 6, 2017 - Baldrige Group is excited to announce the City of Ocala (FL) Building and Permitting Department, has selected our firm to develop and implement a customer satisfaction kiosk survey program. The new system will allow members of the department to transition from a labor-intensive paper customer [...]