City of Ocala Selects Baldrige Group for its Upcoming Community Survey

I’m excited to announce the City of Ocala (FL) has selected Baldrige Group to conduct its upcoming community engagement survey. Over 800 randomly selected residents will be contacted by telephone and asked to provide their feedback on a variety of community issues. The information collected will be used by [...]

By |2019-08-04T19:38:03-04:00February 12, 2018|Customer Satisfaction, Government Services, News|

5 Disciplines of Strategy Development & Execution Workshop with the Village of Key Biscayne

Thanks to John Gilbert, City Manager for the Village of Key Biscayne (FL), Fire Chief, Eric Lang, and the entire senior leadership team for inviting me to present an overview of our workshop, 5 Disciplines of Strategy Creation & Execution. Looking forward to work with you in the future.  [...]

By |2018-01-23T11:49:35-05:00January 23, 2018|Government Services, News, Strategic Planning|

City of Coral Gables Parks and Recreation Department Joins Our Customer Satisfaction & Engagement Program

October 9, 2017 - Baldrige Group is excited to announce the City of Coral Gables, Parks and Recreation Department, has selected our firm to develop and implement an ongoing customer satisfaction and engagement program. The initial survey conducted was a "key requirements" survey used to identify what was most [...]

By |2017-12-24T18:34:01-05:00October 9, 2017|Customer Satisfaction, Government Services, News|

City of Ocala Building Department Awards Baldrige Group Customer Satisfaction Survey Contract

October 6, 2017 - Baldrige Group is excited to announce the City of Ocala (FL) Building and Permitting Department, has selected our firm to develop and implement a customer satisfaction kiosk survey program. The new system will allow members of the department to transition from a labor-intensive paper customer [...]

By |2018-02-19T06:16:06-05:00October 6, 2017|Customer Satisfaction, Government Services, News|
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