Government Services

Grateful to Be Recognized as a 2026 Baldrige Foundation Leadership Award Recipient

Yesterday, March 31, 2026, I was honored to be recognized as one of the 2026 Baldrige Foundation Leadership Award recipients. I am deeply grateful for this recognition and humbled to be included among leaders whose work reflects the values and principles of the Baldrige Framework. For more than 30

By David Harrawood|2026-08-22T18:02:30-04:00April 1, 2026|Awards & Recognition, Blog, Government Services, Leadership, News|

City of Sebastian to Develop & Execute The City’s Strategic Plan

I'm excited to announce the City of Sebastian (FL) has select our firm to implement our award-winning, 5 Disciplines of Strategic Planning & Execution system. The inability to identify and execute a balanced set of strategic goals and objectives is a major problem leaders from all types of industries

By David Harrawood|2024-10-05T13:22:08-04:00August 2, 2019|Government Services, News, Strategic Planning|

City of Ocala Selects Baldrige Group for its Upcoming Community Survey

I’m excited to announce the City of Ocala (FL) has selected Baldrige Group to conduct its upcoming community engagement survey. Over 800 randomly selected residents will be contacted by telephone and asked to provide their feedback on a variety of community issues. The information collected will be used by

By David Harrawood|2019-08-04T19:38:03-04:00February 12, 2018|Customer Satisfaction, Government Services, News|

5 Disciplines of Strategy Development & Execution Workshop with the Village of Key Biscayne

Thanks to John Gilbert, City Manager for the Village of Key Biscayne (FL), Fire Chief, Eric Lang, and the entire senior leadership team for inviting me to present an overview of our workshop, 5 Disciplines of Strategy Creation & Execution. Looking forward to work with you in the future.

By David Harrawood|2025-09-06T11:06:02-04:00January 23, 2018|Government Services, News, Strategic Planning|

City of Ocala Building Department Awards Baldrige Group Customer Satisfaction Survey Contract

October 6, 2017 - Baldrige Group is excited to announce the City of Ocala (FL) Building and Permitting Department, has selected our firm to develop and implement a customer satisfaction kiosk survey program. The new system will allow members of the department to transition from a labor-intensive paper customer

By David Harrawood|2018-02-19T06:16:06-05:00October 6, 2017|Customer Satisfaction, Government Services, News|