EMS leaders in 2026 are under more pressure than ever to show measurable performance, strengthen community trust, and improve the patient experience with real data—not assumptions. That is why EMS patient satisfaction surveys have become far more than a compliance exercise or public relations tool. Done well, they help
The Baldrige Group is proud to announce a new partnership with REMSA Health, the Regional Emergency Medical Services Authority serving Reno, Sparks, and Washoe County, Nevada. We are now conducting their EMS patient satisfaction surveys across all three of REMSA's core service lines: 911 emergency response, interfacility transports, and
Independent patient feedback from nearly 39,000 EMS patient telephone interviews shows Pinellas County EMS continues to rank among the nation’s best. Since 2016, Pinellas County EMS has partnered with Baldrige Group, the nations premier EMS satisfaction survey provider, to independently call by telephone, randomly selected 911 patients who were
In today’s world, data speaks louder than opinions. Fire and EMS leaders are constantly asked to demonstrate accountability, improve patient care, and build trust with community leaders and elected officials. One of the most effective — and overlooked — ways to do this is by conducting EMS patient satisfaction