News2020-03-07T07:16:57-05:00

News

Thank you for visiting us and learning more about us and our services. We are always excited to share new clients and client recognition and awards.

If you have any questions or need additional information, please don’t hesitate to contact me.

David Harrawood, President
Baldrige Group, LLC

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Top 5 EMS Patient Satisfaction & Engagement Results For 2019 Announced

I’m excited to announce the following departments for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending 2019 in our national database of clients. Key Biscayne Fire Rescue Coral Gables Fire Department Summit County Fire & EMS Eagle County [...]

Marion County Children’s Alliance Working to Reduce Child Abuse

It's an honor to volunteer my time and work with the Marion County Children's Alliance to reduce the incidents of childhood abuse and deaths which has dramaticlly increased over the past five years. Our work will be focused on conducting a retrospective study to identify the key root causes [...]

Disney Reedy Creek Fire Department Strategy & Execution Training

Great day working with Disney's Reedy Creek Fire Department (Orlando, FL)  leadership team training them on strategy development and execution best practices and working on creating their own unique strategy. Thank you to Fire Chief LePere, Assistant Chief of Operations Eric Ferrari, Assistant Chief of Training Wendy Moldthan for [...]

Broward Fire Rescue to Conduct EMS Patient Satisfaction Surveys

I'm excited to announce Broward Sheriff Fire Rescue (FL) has selected our firm to conduct its EMS patient satisfaction surveys. Monthly, a random sample of EMS patients recently treated and transported are contact by telephone, first, asking them how they are doing and then asked if they would complete [...]

City of Sebastian to Develop & Execute The City’s Strategic Plan

I'm excited to announce the City of Sebastian (FL) has select our firm to implement our award-winning, 5 Disciplines of Strategic Planning & Execution system. The inability to identify and execute a balanced set of strategic goals and objectives is a major problem leaders from all types of industries [...]

2018 Top EMS Patient Satisfaction & Engagement Results

Baldrige Group is excited to announce Richmond Ambulance Authority (RAA), Coral Gables Fire Department, and Three Rivers Ambulance Authority (TRAA) for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending May 2017.  To learn how they achieve their amazing [...]

City of Ocala Selects Baldrige Group for its Upcoming Community Survey

I’m excited to announce the City of Ocala (FL) has selected Baldrige Group to conduct its upcoming community engagement survey. Over 800 randomly selected residents will be contacted by telephone and asked to provide their feedback on a variety of community issues. The information collected will be used by [...]

2017 July EMS Patient Satisfaction Survey Results

Baldrige Group is excited to announce Richmond Ambulance Authority (RAA), Coral Gables Fire Department, and Eagle County Paramedics for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending July 2017.  To learn how they achieve their amazing EMS patient [...]

St Lucie Clerk of Courts Improves Its Customer Satisfaction Survey System

St. Lucie Clerk of Court in Florida has enhanced their customer satisfaction survey process moving from paper surveys to a point of transaction kiosk customer satisfaction survey. Prior to using the kisok method of collecting customer satisfaction feedback, they were getting less than 300 completed surveys each month. Since [...]

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