EMS Patient Satisfaction Surveys in 2026: What Patients Value Most
EMS leaders in 2026 are under more pressure than ever to show measurable performance, strengthen community trust, and improve the patient experience with real data—not assumptions. That is why EMS patient satisfaction surveys have become far more than a compliance exercise or public relations tool. Done well, they help
Baldrige Group Now Conducting EMS Patient Satisfaction Surveys for REMSA Health
The Baldrige Group is proud to announce a new partnership with REMSA Health, the Regional Emergency Medical Services Authority serving Reno, Sparks, and Washoe County, Nevada. We are now conducting their EMS patient satisfaction surveys across all three of REMSA's core service lines: 911 emergency response, interfacility transports, and
Pinellas County EMS Achieves World-Class Patient Satisfaction Results
Independent patient feedback from nearly 39,000 EMS patient telephone interviews shows Pinellas County EMS continues to rank among the nation’s best. Since 2016, Pinellas County EMS has partnered with Baldrige Group, the nations premier EMS satisfaction survey provider, to independently call by telephone, randomly selected 911 patients who were
What 25,000+ EMS Patients Ranked as Most Important in 2025
Baldrige Group has been the premier EMS patient survey provider for over 20 years, helping America's most respected EMS systems measure, improve, and leverage results to drive better care, reduce complaints, and secure stronger funding support. In 2025 alone, our team conducted telephone interviews with more than 25,000 EMS
How Coral Gables (FL) Achieved Top 20th Performance in Just 6 Years
The City of Coral Gables (FL) has shown what happens when focused, disciplined action results in world-class results. By aligning five strategic goals, the city didn’t just make progress - it delivered measurable improvements in quality of life for residents and businesses, ranking in the top 20% across Miami-Dade
EMSA EMS Boosts Patient Satisfaction with Baldrige Group Surveys
How does a large EMS provider in Oklahoma boost patient satisfaction to nearly 99%? By leaving behind outdated paper EMS surveys and embracing a proven system that puts patients first and gets results fast! When Emergency Medical Services Authority (EMSA), serving Tulsa and Oklahoma City, Oklahoma, wanted to improve
Why EMS Patient Satisfaction Surveys Are the Key to Building Community Trust
In today’s world, data speaks louder than opinions. Fire and EMS leaders are constantly asked to demonstrate accountability, improve patient care, and build trust with community leaders and elected officials. One of the most effective — and overlooked — ways to do this is by conducting EMS patient satisfaction
50 FREE EMS Patient Satisfaction Surveys in 10 Days!
In today’s world, data speaks louder than opinions. Fire and EMS leaders are constantly asked to demonstrate accountability, improve patient care, and build trust with community leaders and elected officials. One of the most effective — and overlooked — ways to do this is by conducting EMS patient satisfaction
