News
Thank you for visiting us and learning more about us and our services. We are always excited to share new clients and client recognition and awards.
If you have any questions or need additional information, please don’t hesitate to contact me.
David Harrawood, President
Baldrige Group, LLC
Top 5 EMS Patient Satisfaction & Engagement Results For 2019 Announced
I’m excited to announce the following departments for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending 2019 in our national database of clients. Key Biscayne Fire Rescue Coral Gables Fire Department Summit County Fire & EMS Eagle County [...]
Marion County Children’s Alliance Working to Reduce Child Abuse
It's an honor to volunteer my time and work with the Marion County Children's Alliance to reduce the incidents of childhood abuse and deaths which has dramaticlly increased over the past five years. Our work will be focused on conducting a retrospective study to identify the key root causes [...]
Disney Reedy Creek Fire Department Strategy & Execution Training
Great day working with Disney's Reedy Creek Fire Department (Orlando, FL) leadership team training them on strategy development and execution best practices and working on creating their own unique strategy. Thank you to Fire Chief LePere, Assistant Chief of Operations Eric Ferrari, Assistant Chief of Training Wendy Moldthan for [...]
Sarasota County School District’s Pine View School for the Gifted Discusses Graduation Requirements
Sarasota County School District has selected our firm to facilitate a community discussion regarding Pine View gifted school, to review and update as necessary student entrance and graduation requirements Pine View is the only gifted school in the United States with students from grade 2 through 12 attending. The [...]
Broward Fire Rescue to Conduct EMS Patient Satisfaction Surveys
I'm excited to announce Broward Sheriff Fire Rescue (FL) has selected our firm to conduct its EMS patient satisfaction surveys. Monthly, a random sample of EMS patients recently treated and transported are contact by telephone, first, asking them how they are doing and then asked if they would complete [...]
City of Sebastian to Develop & Execute The City’s Strategic Plan
I'm excited to announce the City of Sebastian (FL) has select our firm to implement our award-winning, 5 Disciplines of Strategic Planning & Execution system. The inability to identify and execute a balanced set of strategic goals and objectives is a major problem leaders from all types of industries [...]
Lee County EMS Selects Baldrige Group to Conduct Its EMS Patient Satisfaction Surveys
Baldrige Group is excited to announce Lee County EMS (FL) has select our firm to conduct its EMS patient satisfaction surveys. Lee County EMS is a third-services, county-based EMS provider located on the along the west coast of Florida, bordering the Gulf of Mexico. Annually they respond to over [...]
Richmond Ambulance Authority Selects Baldrige Group To Enhance It’s Team Engagement Strategies
I’m excited to announce Richmond Ambulance Authority (VA) has selected Baldrige Group to enhance its leadership, team and employee engagement strategies. Specific services requested include: Conduct an employee engagement workshop showcasing best practices used by some of the nations most respected organizations. Identify leader, team and employee behaviors and [...]
2018 Top EMS Patient Satisfaction & Engagement Results
Baldrige Group is excited to announce Richmond Ambulance Authority (RAA), Coral Gables Fire Department, and Three Rivers Ambulance Authority (TRAA) for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending May 2017. To learn how they achieve their amazing [...]
City of Coral Gables Selects Baldrige Group for its Permitting Customer Satisfaction Services
Baldrige Group is excited to announce the City of Coral Gables (FL) has selected our firm to develop and implement a customer satisfaction kiosk program for its Building & Permitting Department. The new system allows contractors and homeowners submitting a new permit, to provide the city with immediate feedback [...]
City of Ocala Selects Baldrige Group for its Upcoming Community Survey
I’m excited to announce the City of Ocala (FL) has selected Baldrige Group to conduct its upcoming community engagement survey. Over 800 randomly selected residents will be contacted by telephone and asked to provide their feedback on a variety of community issues. The information collected will be used by [...]
Robert Wood Johnson EMS Selects Baldrige Group for its EMS Patient Satisfaction Surveys
I’m excited to announce Robert Wood Johnson Mobil Health Services (NJ) selects Baldrige Group to conduct its EMS patient satisfaction and engagement survey services, for both emergency, and non-emergency patients. A random sampling of their patients are called by a professional caller and asked to complete a brief satisfaction [...]
Crisis Center of Tampa Bay Again Selects Baldrige Group to Conduct its Donor Satisfaction Survey
I’m excited to announce the Crisis Center of Tampa Bay has once again selected Baldrige Group to conduct its annual individual and corporate donor satisfaction and engagement survey. For the past five years, we’ve conducted their annual survey, providing the senior leaders valuable information information used in building relationship [...]
5 Disciplines of Strategy Development & Execution Workshop with the Village of Key Biscayne
Thanks to John Gilbert, City Manager for the Village of Key Biscayne (FL), Fire Chief, Eric Lang, and the entire senior leadership team for inviting me to present an overview of our workshop, 5 Disciplines of Strategy Creation & Execution. Looking forward to work with you in the future. [...]
Summit County EMS (CO) Selects Baldrige Group For Its Patient Satisfaction Surveys
I’m excited to announce Summit County EMS (CO) has selected Baldrige Group to conducts its ongoing EMS patient satisfaction surveys. Summit County EMS services Summit County, Colorado, located just west of the Continental Divide and 65 miles west of Denver, provides EMS, including 911 response and patient transport, to [...]
Sioux Falls EMS Again Selects Baldrige Group for its Annual Employee Engagement Survey
I’m excited to announce Sioux Falls EMS (SD) has once again selected Baldrige Group to conduct its annual EMS employee satisfaction and engagement survey. For the past two years, they have conducted an employee engagement survey gaining valuable information used to improve all aspects of their performance. Employee survey [...]
Eagle County Community Paramedic Program (CO) Awards Patient Satisfaction Survey to Baldrige Group
I’m excited to announce Eagle County Paramedic Services (CO) has selected Baldrige Group to conduct an initial community paramedic survey to identify what is most important to this group of EMS patients, and then conduct ongoing, telephone patient satisfaction and engagement surveys consistent with what is most important their [...]
West Kendall Baptist Hospital Selects Baldrige Group to Assist in its Strategic Planning & Execution Efforts
I’m excited to announce West Kendall Baptist Hospital (Miami, Florida) has once again selected Baldrige Group to assist in its strategic planning, strategy execution, and overall performance improvement efforts. For the past five years, we’ve work with members of the senior leadership team and physician [...]
Alameda County EMS (CA) Selects Baldrige Group For Its Employee Engagement Survey
I’m excited to announce Alameda County EMS / Paramedics Plus has once again selected Baldrige Group to conduct its annual EMS employee satisfaction and engagement survey. For the past two years, they have conducted an employee engagement survey gaining valuable information used to improve all aspects of their performance. [...]
Three Rivers EMS Selects Baldrige Group For Its Employee Satisfaction & Engagement Survey
I’m excited to announce Three River Ambulance (IN) has once again selected Baldrige Group to conduct its annual EMS employee satisfaction and engagement survey. For the past three years, they have conducted an employee engagement survey gaining valuable information used to improve all aspects of their performance. Employee survey [...]
City of Coral Gables Parks and Recreation Department Joins Our Customer Satisfaction & Engagement Program
October 9, 2017 - Baldrige Group is excited to announce the City of Coral Gables, Parks and Recreation Department, has selected our firm to develop and implement an ongoing customer satisfaction and engagement program. The initial survey conducted was a "key requirements" survey used to identify what was most [...]
City of Ocala Building Department Awards Baldrige Group Customer Satisfaction Survey Contract
October 6, 2017 - Baldrige Group is excited to announce the City of Ocala (FL) Building and Permitting Department, has selected our firm to develop and implement a customer satisfaction kiosk survey program. The new system will allow members of the department to transition from a labor-intensive paper customer [...]
Pinellas County EMS / Sunstar Selects Baldrige Group For Its Annual Employee Engagement Survey
I'm excited to announce Sunstar EMS (Pinellas County FL) has once again selected Baldrige Group to conduct its annual EMS employee satisfaction and engagement survey. For the past five years, they have conducted an employee engagement survey gaining valuable information used to improve all aspects of their organization’s performance. [...]
2017 July EMS Patient Satisfaction Survey Results
Baldrige Group is excited to announce Richmond Ambulance Authority (RAA), Coral Gables Fire Department, and Eagle County Paramedics for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending July 2017. To learn how they achieve their amazing EMS patient [...]
St Lucie Clerk of Courts Improves Its Customer Satisfaction Survey System
St. Lucie Clerk of Court in Florida has enhanced their customer satisfaction survey process moving from paper surveys to a point of transaction kiosk customer satisfaction survey. Prior to using the kisok method of collecting customer satisfaction feedback, they were getting less than 300 completed surveys each month. Since [...]