St. Lucie Clerk of Court in Florida has enhanced their customer satisfaction survey process moving from paper surveys to a point of transaction kiosk customer satisfaction survey. Prior to using the kisok method of collecting customer satisfaction feedback, they were getting less than 300 completed surveys each month. Since
Achievement of an organization's strategic goals, regardless of your industry, is increasingly dependent on the collaboration between operations and support services such as human resources, information technology, finance, and logistic departments. For the past five years, Joseph Smith and his entire leadership team at St. Lucie Clerk of Court
Achievement of an organization’s strategic goals, regardless of the industry, is increasingly dependent on the collaboration between operations and support services such as human resources, information technology, finance, and logistic departments. For the past six years, Dennis W. Hollingsworth, St. Johns County Tax Collector and his entire leadership team
Annually, the City of Ocala Florida conducts a community satisfaction and engagement survey asking residents and business owners to rate their satisfaction with the sanitation department’s garbage, yard waste, and recycling programs. Getting Citizen Feedback The city contracts with Baldrige Group to contact by telephone a random sample of
Of the various services provided by a city or county government, the building department, which issues permits and conducts inspections of new construction, routinely has an unfair reputation of providing poor customer service. There are two primary reasons: An extremely small number of influential contractors with access to community
