You Shouldn’t Have To Experience This . . .
Measuring EMS Patient Satisfaction Is
Expensive & Difficult To Get Completed Surveys.
For over 20 years we have been the premier EMS survey provider assisting the nations largest and most respected systems measure and leverage their patient satisfaction results.
Key benefits & features include:
- Customize your survey questions.
- Tell us how many & they are done in 10 days.
- Affordable to any size system.
- You only pay for “completed” surveys.
- 24/7 access to your live data.
- Filter, PDF, & export your results to Excel.
- Best practices how to leverage your results.
- Immediate notification when a patient is dissatisfied.
Why Measure EMS Patient Satisfaction
#1. Know What Is Most Important – We will provide you, ranked from highest to lowest, what your patient report as most important.
#2. Delivering What Is Most Important – Knowing what is most important will allow you to deliver and report to key stakeholders how you are exceeding your patients expectations.
#3. Building Community Loyalty – Leverage your results to 99% of your community that has paid for your services but not have used your services.
#4. Support Required Funding – Government leaders will invest in services that can demonstrate high patient satisfaction, engagement, & loyalty.
What Our Clients Appreciate The Most
“In only 30 days, we were able to finally demonstrate with data, what I’ve know for 20 years, according to our patients, we provide the most amazing compassionate, quality care, and I could not be more proud of our men and women.”
– Fire Chief, Large Urban Fire Rescue System
“Baldrige Group delivers incredible value. Their surveys are affordable, easy to implement, and gave us insights we could never have gathered on our own.” Best investment with the quickest ROI we’ve ever made.”
– EMS Director, Large Public Utility System
“The reporting dashboard of our live data is outstanding. The filtering capabilities allows us to identify variation by shift, station, zip code, and then download to Excel. This allows us to share our results with our city leaders & elected officials in minutes.”
– EMS Chief, Large City EMS System
“The ability to identify what is most important to our EMS patients, sorted most to least is the best feature. We use the information drive improvement to ensure every patient receives, everyday, regardless of what shift, station, or zip code get the best care.”
– Fire Chief, Small City Fire Department
The #1 EMS Survey Provider 20+ Years ~ The Choice Is Simple
| Baldrige Group | EMS Survey | |
|---|---|---|
| Offers free trial | YES | NO |
| Fixed monthly fees | YES | NO |
| Only pay for completed surveys | YES | NO |
| Affordable & can scale any size system | YES | NO |
| Surveys completed in only 10 days | YES | NO |
| Ability to customize survey questions | YES | NO |
| Guarantee number of completed surveys monthly | YES | NO |
| Ability to change number of completed surveys monthly | YES | NO |
| Guarantee how quickly surveys will be completed | YES | NO |
| Immediate email alert notifications dissatisfied patient | YES | No |
| Provides private web portal to view results | YES | NO |
| Provides results only 24/7 | YES | NO |
| Ability to create custom reports | YES | NO |
| Ability to create customer PDF reports | YES | NO |
| Download your result to Excel | YES | NO |
| Search and filter your results | YES | NO |
| AI capable analysis | YES | NO |
| Ability to filter results by zip code, shift & unit | YES | NO |
| Ability to run reports by crew member | YES | NO |
| Ability to create custom cross-tables to view variation | YES | NO |
| Ability to create custom benchmarking | YES | NO |
| Offers free process improvement training | YES | NO |
| Provides sample internal communication best practices | YES | NO |
| Provides sample external communication best practices | YES | NO |
| Sample communication strategies to leverage results to elected officials | YES | NO |
| Offers state level leader recognition for performance excellence | YES | NO |
Request Your Free Trial Today
Step 1
Request Free Trial
We will then schedule a call with your team and together we will:
- Review survey best practices
- Identify key survey measures
- Create custom survey questions
- Identify survey demographics
- How to send data securely.
Step 2
Complete 50 Surveys
We will complete all 50 surveys in less than 10 days:
- Provide web portal view results
- Segment results by demographics
- Email alert if dissatisfied patient
- Identify what’s most important to your patients
Step 3
Review & Celebrate
Schedule a call with your team to review your results:
- Celebrate results
- Identify variation in results
- Suggest survey improvements
- If not 100% satisfied – no obligation to continue
For over 20 years we have been the premier EMS survey provider assisting the nations largest and most respected systems measure and leverage their patient satisfaction results.
Benefits & Features:
- Customized survey questions.
- Surveys completed in 10 days.
- Affordable to any size system.
- Only pay for “completed” surveys.
- 24/7 access to your live data.
- Filter, PDF, & export your results to Excel.
- Best practices how to leverage your results.
Why Measure EMS Patient Satisfaction
#1. Know What’s Most Important – We will rank from highest to lowest, what your patients report as most important.
#2. Delivering What’s Most Important – We will show you how to exceed your patients expectations.
#3. Building Community Loyalty – Learn to leverage your results to the 99% of your community who paid but have not used your services.
#4. Support Required Funding – Share how to communicate your results to community leaders to justify funding resources.
What Our Clients Appreciate The Most
“In only 30 days, we were able to share with our elected official we provide the most amazing compassionate, quality care to our patients.”
Fire Chief, Large Urban Fire Rescue System
“Baldrige Group delivers incredible value. Their surveys are affordable and easy to implement. Best investment with the quickest ROI we’ve ever made.”
– EMS Director, Large Public Utility System
“The reporting dashboard and having access to our live results is amazing. The cross-tables gives our QI professionals the ability to easily identify variations by shift, station, zip codes, they can use to quickly improve our performance.”
– EMS Chief, Large City EMS System
Request Your
Free Trial Today
Step 1 – Request Free Trial
Complete the information below to schedule a call and together we will:
- Review survey best practices.
- Identify key survey measures.
- Create your custom survey questions.
- Identify survey demographics.
- How to send data securely.
Step 2 – Complete 50 Surveys
We will complete all 50 surveys in 10 days:
- Create your custom online report.
- Provide web portal to view your live results.
- Segment results by key demographics.
- Email alert if dissatisfied patient.
Step 3 – Review & Celebrate
Schedule a call with your team to review your EMS patient satisfaction results:
- Celebrate your results.
- Share how your performance compares to our national database.
- Learn what’s most important to your patients.
- Identify variation in patient satisfaction.
- Suggest survey improvements.
- If not 100% satisfied – no obligation to continue.