David Harrawood, Author at Baldrige Group

About David Harrawood

David Harrawood is President of the Baldrige Group, LLC, a national performance excellence consulting firm. For over 30 years, he has been a champion of performance excellence best practices successfully assisting organizations dramatically improve their performance. To learn more visit: https://baldrigegroup.com/about

FREE EMS Patient Satisfaction Survey – 50 Free Surveys in Only 10 Days!

We are so confident you will love our services; we are offering a FREE, one month trial during which we will complete up 50 EMS patient satisfaction surveys for you. 100% FREE with no obligation to continue. Customized survey questions. Your results in less than 10 days. Compare your

By David Harrawood|2024-11-11T10:12:34-05:00November 11, 2024|Customer Satisfaction, Fire & EMS, News|

EMS Patient Satisfaction – Do Paramedics Respect Their Patients’ Cultural Background?

How satisfied are you with the paramedics respecting your cultural background – is a question we ask every patient when we conducted one client’s EMS patient satisfaction survey. The EMS Chief who requested we include that question said to me – we may be a rural county EMS provider,

By David Harrawood|2024-11-11T09:36:29-05:00June 9, 2020|Customer Satisfaction, Fire & EMS, News|

Top 5 EMS Patient Satisfaction & Engagement Results For 2019 Announced

I’m excited to announce the following departments for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending 2019 in our national database of clients. Key Biscayne Fire Rescue Coral Gables Fire Department Summit County Fire & EMS Eagle County

By David Harrawood|2024-10-05T11:04:29-04:00March 7, 2020|Fire & EMS, News|

Marion County Children’s Alliance Working to Reduce Child Abuse

It's an honor to volunteer my time and work with the Marion County Children's Alliance to reduce the incidents of childhood abuse and deaths which has dramaticlly increased over the past five years. Our work will be focused on conducting a retrospective study to identify the key root causes

By David Harrawood|2020-03-09T05:06:57-04:00October 5, 2019|News|

Disney Reedy Creek Fire Department Strategy & Execution Training

Great day working with Disney's Reedy Creek Fire Department (Orlando, FL) leadership team training them on strategy development and execution best practices and working on creating their own unique strategy. Thank you to Fire Chief LePere, Assistant Chief of Operations Eric Ferrari, Assistant Chief of Training Wendy Moldthan for

By David Harrawood|2019-10-05T14:41:37-04:00October 1, 2019|Fire & EMS, News, Strategic Planning|