Identifying your organizations workforce and leadership core competencies is a critical step to achieve the outcomes you are responsible for as a leader. Core competencies are specific skills, abilities, knowledge, and experience, you believe are required to achieve critical organizational and department level outcomes defined by your leadership team. [...]
Defining your organization’s core values is an essential step in the development of a healthy culture you believe is required to successfully execute your mission and achieve your vision. Core values are defined as the required behaviors of an organization’s workforce and its leaders and are used as a [...]
The creation of a mission statement is a common communication tool intended to describe the purpose of an organization. Unfortunately, most mission statements do not inspire a team, primarily because they fail to include two key elements – WHAT an organization does and WHY they do it. Over the past [...]
How satisfied are you with the paramedics respecting your cultural background – is a question we ask every patient when we conducted one client’s EMS patient satisfaction survey. The EMS Chief who requested we include that question said to me – we may be a rural county EMS provider, [...]
I’m excited to announce the following departments for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending 2019 in our national database of clients. Key Biscayne Fire Rescue Coral Gables Fire Department Summit County Fire & EMS Eagle County [...]