Pinellas County EMS Achieves World-Class Patient Satisfaction Results
Independent patient feedback from nearly 39,000 EMS patient telephone interviews shows Pinellas County EMS continues to rank among the nation’s best. Since 2016, Pinellas County EMS has partnered with Baldrige Group, the nations premier EMS satisfaction survey provider, to independently call by telephone, randomly selected 911 patients who were treated
What 25,000+ EMS Patients Ranked as Most Important in 2025
Baldrige Group has been the premier EMS patient survey provider for over 20 years, helping America's most respected EMS systems measure, improve, and leverage results to drive better care, reduce complaints, and secure stronger funding support. In 2025 alone, our team conducted telephone interviews with more than 25,000 EMS
How Coral Gables (FL) Achieved Top 20th Performance in Just 6 Years
The City of Coral Gables (FL) has shown what happens when focused, disciplined action results in world-class results. By aligning five strategic goals, the city didn’t just make progress - it delivered measurable improvements in quality of life for residents and businesses, ranking in the top 20% across Miami-Dade
EMSA EMS Boosts Patient Satisfaction with Baldrige Group Surveys
How does a large EMS provider in Oklahoma boost patient satisfaction to nearly 99%? By leaving behind outdated paper EMS surveys and embracing a proven system that puts patients first and gets results fast! When Emergency Medical Services Authority (EMSA), serving Tulsa and Oklahoma City, Oklahoma, wanted to improve