Thanks to John Gilbert, City Manager for the Village of Key Biscayne (FL), Fire Chief, Eric Lang, and the entire senior leadership team for inviting me to present an overview of our workshop, 5 Disciplines of Strategy Creation & Execution. Looking forward to work with you in the future. 

For the past five years, we’ve work with the fire department in the creation of  their strategic plan required for accreditation. We have also implemented an EMS patient satisfaction and engagement survey, where every patient transported by the fire department, is contacted by phone and asked to complete a brief telephone survey. Their patient satisfaction and engagement results are among the highest of all the clients in our database.

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David Harrawood, President
Baldrige Group, LLC