October 6, 2017 – Baldrige Group is excited to announce the City of Ocala (FL) Building and Permitting Department, has selected our firm to develop and implement a customer satisfaction kiosk survey program.

The new system will allow members of the department to transition from a labor-intensive paper customer satisfaction survey process, to a much more effective and efficient real-time, anonymous, data gather of customer feedback.

With results, available 24/7 on a private web portal, senior leaders and department head, with a simple click of a mouse can view and analyze their overall customer satisfaction and engagement results, viewing segmented data by key demographic information.

What’s Your Customer Satisfaction & Engagement Results?

If you’re not yet conducting real-time customer satisfaction and engagement surveys within your organization, please contact us to view sample survey questions and reporting capabilities we offer our clients.

Getting started is easy and affordable. Please click the “email your questions” button below to request additional information

David Harrawood, President
Baldrige Group, LLC

Email Your Questions