Achievement of an organization’s strategic goals, regardless of the industry, is increasingly dependent on the collaboration between operations and support services such as human resources, information technology, finance, and logistic departments.

For the past six years, Dennis W. Hollingsworth, St. Johns County Tax Collector and his entire leadership team has trusted Baldrige Group to conduct its semi-annual internal customer satisfaction survey, gaining actionable feedback and dramatically improving both its operational and support services performance.

The process begins by first identifying and prioritizing the critical key requirements of the front line operational divisions required from the various support services within an organization.

Once identified, organizations should conduct regularly scheduled, anonymous surveys of operational leaders and employees evaluating support services’ performance, describing what is working well and what can be improved.

What’s Your Internal Customer Satisfaction Results?

If you’re not yet conducting an internal customer satisfaction survey, I’d encourage you to contact us to learn more. Getting started is easy and affordable.

David Harrawood, President
Baldrige Group, LLC

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