April 2, 2015 – Florida Excellence today announced that West Kendall Baptist Hospital in Miami, the Transportation Security Administration (TSA) at the Orlando International Airport, St. Johns Tax Collector Dennis W. Hollingsworth’s office in St. Augustine, will receive the prestigious 2015 Florida Customer Excellence Award. These coveted awards will be given at the 2015 Florida Excellence Award Banquet at the Orlando Marriott Lakeside on Thursday, April 23, 2015.
West Kendall Baptist Hospital opened to the public in April 2011 as Miami-Dade County’s first brand-new hospital in more than 35 years. It is part of Baptist Health South Florida, the largest faith-based, not-for-profit healthcare organization in the region. Situated on a 30-acre property, the hospital supports a vision of West Kendall as a convenient central hub where area residents can live, work and play. Through its Healthy West Kendall initiative, the hospital encourages residents to achieve the goal of becoming the Healthiest Community in Florida. The hospital campus’ award-winning design anticipates rapid growth in the area, with plans already in place for a second patient-bed tower, expanded clinical facilities and two new parking structures.
West Kendall Baptist Hospital has demonstrated a consistently high level of customer service excellence for each of its three key customer groups. Inpatients, outpatients and emergency department patients overall customer satisfaction and engagement results are at the top one percent when compared to all hospitals in Florida.
Congratulation to West Kendall Baptist Hospital – it was a pleasure and honor to work with you in your journey to excellence.
David Harrawood, President
Baldrige Group, LLC