In this series of EMS Customer Engagement best practices, I'll be sharing with you three key objectives: Essential EMS customer satisfaction survey questions that should be included in your survey. How to go beyond measures just "satisfaction" and why you should measure patient loyalty using the Net Promoter Score [...]
In this EMS customer engagement best practices training, I'll discuss the critical differences between measuring EMS customer satisfaction and customer engagement. Also included is a case study of 17 EMS agencies and their actual satisfaction and engagement results. To view the entire EMS customer engagement best practices series videos, [...]
In this video we go through a simple 4-step process to assist you implement a systematic customer engagement process.