EMS Patient Satisfaction Or Engagement: Which Are You Striving to Achieve?

In this EMS customer engagement best practices training, I'll discuss the critical differences between measuring EMS customer satisfaction and customer engagement. Also included is a case study of 17 EMS agencies and their actual satisfaction and engagement results. To view the entire EMS customer engagement best practices series videos, [...]

By |2016-11-15T08:11:49-05:00December 8, 2015|Fire & EMS|

Customer Engagement – A 4-Step Strategy To Identify, Distribute & Measure Customer Engagement

In this video we go through a simple 4-step process to assist you implement a systematic customer engagement process.

By |2016-10-19T16:24:21-04:00November 26, 2014|Customer Satisfaction|
Go to Top