Last updated: November 15, 2021

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully when visiting https://baldrigegroup.com website as well as the online course operated by Baldrige Group, LLC (“us”, “we”, or “our”). Baldrige Group, LLC is a limited liability company located in Sarasota, Florida, United States.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. It also applies to any customer who makes a purchases of any of our online course, including but limited to Strategy Execution PRO, Rapid Process Improvement and Fire & EMS Excellence.

By purchasing any of our services, you agree to be bound by the following Terms and Conditions. If you disagree with any part of the Terms then you may not access the Service.


The “Baldrige Group” refers Baldrige Group LLC, a limited liability company headquartered in Sarasota, Florida, United States of America. The term the “Strategy Execution PRO” refers to a membership service owned and operated by Baldrige Group, LLC. The terms “user,” “you,” and “your” refer to both Baldrige Group and Strategy Execution PRO members, any others who may access the Service.


Baldrige Group, LLC is a membership site designed to provide helpful information and tactics that you may use to become a better and leader and improve the performance within your organization.

Use of any of our online courses, including all materials presented herein and all online services provided by Baldrige Group LLC, is subject to these Terms and Conditions. The resources of Baldrige Group and any of our online courses are defined as any page on Baldrigegroup.com that requires a password to access, or any forum, community, resource, video, or other content embedded in those pages or linked to from those pages which are designed to convey information for Baldrige Group and Strategy Execution PRO members.

You understand and agree that Baldrige Group and our online courses provides information and education for those who want to become a better and leader and improve the performance within your organization.

The scope of this Service is limited to the resources, information, and tools mentioned our sales page. You agree that Baldrige Group and any of our online courses will not provide any services or individualized help other than as described.

Baldrige Group LLC reserves the right to substitute services equal to or comparable to the services listed as the Service changes, without any prior notice. By accessing this Service, you understand and agree that “Baldrige Group and any of our online course” and the information provided is not a promise or guarantee of business or financial success–particularly not in any specific time frame. Your business can succeed only as a result of your hard work and skill. Our success is no guarantee that you will also succeed. Not all online course members will succeed.


You represent that you are at least 18 years of age and have the legal authority to agree to these Terms and Conditions with Baldrige Group, LLC and all our online course. Both are not open to minors.

To access Baldrige Group and our online courses, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. You understand and agree that Baldrige Group,LLC, in its sole discretion, may refuse service to customers or potential customers it chooses not to serve for any reason. Baldrige Group LLC makes reasonable efforts to ensure the accuracy of information provided, it does not guarantee or warrantee that the information is free from errors.

By accessing Baldrige Group and any of our online courses, you agree to hold Baldrige Group LLC harmless for mistakes, imperfections, or errors in the information provided. You may use the information from our online courses for lawful purposes only. You shall not post or transmit through the Service any material which violates or infringes the rights of others.


Purchasers of any of our online courses and services may be terminated at any time by an authorized representative of Baldrige Group LLC for violation of any of the following rules, among others:

You may not download, screen record, or capture any video lesson, or other content in Baldrige Group web site or any online courses, except for those few videos which specifically state that a download of that particular video is allowed. You will know if a video is allowed to be downloaded because there will be a clear hypertext link in the body of the page with a link that says “download.” You may not take the content of any of our online courses and sell or distribute it to any third party. You agree to not use the work within Baldrige Group online courses and pass it off as your own. Baldrige Group, LLC requires trust and honesty among members and unethical or dishonest behavior is prohibited.
You may not spam or proposition other members to purchase your product or service, or to visit your website, in a way that Baldrige Group LLC determines is likely to annoy other customers. You may not represent yourself as, or give the impression that, you are an official representative or employee of Baldrige Group LLC. Baldrige Group and and all our online courses contains trade secrets and proprietary processes which cannot be shared to third parties. You agree not to divulge information or tactics that Baldrige Group, LLC has not publicly shared on its Youtube Channel or public-facing pages. You agree to not divulge that information shared in the Baldrige Group or our online courses to any third party. The purpose of this policy is to protect the privacy and business practices of our members. Any action you take likely to cause annoyance and disturbance of the experience of other members of our online courses is grounds for termination. Violating any of these rules or creating a nuisance in Baldrige Group or members of our online courses for other members is grounds for termination of access to the Service without a refund.

You agree and understand that violation of any of the aforementioned rules may give rise to Baldrige Group, LLC to permanently or temporarily suspending your ability to post and/or read content in the Community, as well as the potentially being removed from Baldrige Group and our online course entirely.


You agree to provide accurate and up-to-date contact information to Baldrige Group, LLC at the time of creating an account which includes your registration name, email address, and physical address. You represent and agree that you will not use this Service in any way that would violate any laws in your jurisdiction. A paid membership in Baldrige Group, LLC online courses allows you, and only you, access to the Service for the duration of the paid membership period. You agree to never divulge your Baldrige Group username, password, or license email address to any third party. You agree to not allow any third party to access Baldrige Group or any of our online course through your account or sign-on.


You understand and agree that server outages, technical problems, and other errors can make the Baldrige Group and our online courses unavailable temporarily. You agree that no breach of these Terms or breach of contract legal action may be initiated against Baldrige Group LLC in the event of these reasonable delays and outages. Baldrige Group LLC will strive to provide a reliable service.


Baldrige Group, LLC reserves the right to terminate the Service, and or access to any feature(s) of the Service, with or without prior notice. It may substitute features of the Service or discontinue them.

The term “lifetime access” or any membership with no declared end date, will end when the service is discontinued. “Lifetime access” does not mean your lifetime, but the lifetime of the Service. If you purchase the Service on a yearly plan, billing will continue each year until you cancel your subscription. Failure to pay your subscription payment will result in termination from access to Baldrige Group, LLC online courses. If you purchase the Service on a monthly plan, billing will continue each month until you cancel your subscription. Failure to pay your subscription payment will result in termination from access to Baldrige Group, LLC online courses.

You may cancel the automatic renewal of your subscription at any time by emailing us at david@baldrigegroup.com, and your access to the Site will end at the end of the current contracted term.


Baldrige Group, LLC and all our online courses unless otherwise stated, is a recurring subscription which automatically renews at the renewal price until canceled and agree to our refund policy. It is your responsibility to cancel your account before it renews. Only you can know when you choose to cancel your subscription, so Baldrige Group, LLC will not cancel your account for you. No partial refunds are given should you terminate a subscription before your renewal date; however, you will retain access to Baldrige Group and Strategy Execution PRO until the end of your payment term.


Baldrige Group LLC claims no intellectual property rights over the material you transmit through or to Baldrige Group website. You retain copyright and any other rights you may rightfully hold in any content that you submit through the Site or Service. You agree to hold Baldrige Group LLC harmless from and against all claims, liabilities, and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against you.

By posting material on the Site, you grant Baldrige Group LLC and its assigns, licensees, and sublicensees, a worldwide, nonexclusive, irrevocable license to use the material for promotional, development, and marketing purposes. You consent to recordings being made of calls, videos, or webinars provided as part of the Service. You consent to your name, site, words, voice, and likeness being used by Baldrige Group LLC for promotional, development, and/or marketing purposes, without compensation to you.


Your Baldrige Group and all our online courses contains trademarks, copyrighted materials, proprietary information, proprietary techniques and processes, and other intellectual property of Baldrige Group LLC.

This content is provided to you as part of the Service for your individual use only. All intellectual property, including copyrighted materials, shall remain the sole property of Baldrige Group LLC. No license to sell or distribute our materials is granted or implied. You may not create derivative works from, modify, transmit, publish, divulge to any third party, participate in the transfer or sale of, distribute, or in any way exploit in any format whatsoever any of the Service Content or intellectual property, in whole or in part, without our prior written consent. All techniques and processes showed in any of our online course, but not also shown publicly on our Youtube channel or other social media channels, are proprietary to Baldrige Group, LLC. Sometimes we show a small portion of techniques publicly, but many details of how we do that process or tactic are proprietary and you agree not to divulge that information to any third party.

Except as allowed by Fair Use, you agree not to post screenshots of any material from any of our online course publicly online. This includes but is not limited to screenshots taken of the online course material, PDFs in the course, or of any lessons in the course. We reserve the right to immediately remove or suspend you from the Service, without refund, if you are caught violating this intellectual property policy.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.  What constitutes a material change will be determined at our sole discretion.


You agree that Baldrige Group LLC shall not be liable for direct, indirect, consequential, special, punitive, or any other damages arising out of your use of the Service. You agree to not hold Baldrige Group LLC liable for any loss of revenue, expected profits, money, goodwill, or data. You agree that, in no event, shall Baldrige Group, LLC’s total and complete liability to you exceed the purchase price of the Service you paid to Income School LLC. If no purchase was made by you, Baldrige Group LLC’s total liability to you shall not exceed $100.


Baldrige Group LLC and any of our online courses may recommend products and services provided by third party companies. It also links to other resources and content around the web. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources. Baldrige Group LLC does not guarantee you will have a positive experience from these third-party services, products, and pieces of content.


You shall indemnify and hold Baldrige Group LLC harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Service.


This Agreement constitutes the entire agreement between you and Baldrige Group LLC pertaining to the Service and supersedes all prior and contemporaneous agreements, representations, and understandings. No waiver of any of the provisions of this Agreement by Baldrige Group LLC shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver.

No waiver shall be binding unless executed in writing by Baldrige Group LLC. If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.


These Terms shall be governed by and construed in accordance with the laws of the State of Florida in the United States of America without regard to such state’s conflict of laws or provisions. For purposes of litigating any dispute that arises under these Terms or any dispute you have with Baldrige Group LLC, you hereby submit to and consent to the jurisdiction of the State of Florida in the United States of America and agree that such litigation shall be conducted in the courts of Sarasota County, Idaho, or the federal courts for the United States for the District of Florida.


If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.