City of Ocala Building Department Awards Baldrige Group Customer Satisfaction Survey Contract

October 6, 2017 - Baldrige Group is excited to announce the City of Ocala (FL) Building and Permitting Department, has selected our firm to develop and implement a customer satisfaction kiosk survey program. The new system will allow members of the department to transition from a labor-intensive paper customer [...]

By |2018-02-19T06:16:06-05:00October 6, 2017|Customer Satisfaction, Government Services, News|

St Lucie Clerk of Courts Improves Its Customer Satisfaction Survey System

St. Lucie Clerk of Court in Florida has enhanced their customer satisfaction survey process moving from paper surveys to a point of transaction kiosk customer satisfaction survey. Prior to using the kisok method of collecting customer satisfaction feedback, they were getting less than 300 completed surveys each month. Since [...]

By |2018-01-16T06:35:19-05:00September 19, 2017|Customer Satisfaction, Government Services, News|

Alachua County Tax Collector (FL) Joins Baldrige Group Customer Engagement Services

Baldrige Group is excited to announce that Alachua County Tax Collector (FL) has joined our customer engagement services using kiosks to capture real-time customer satisfaction and engagement results.With three locations serving the county, John Power and his team collaborated with Baldrige Group to transition from a labor-intensive paper customer satisfaction [...]

By |2017-09-14T13:27:18-04:00November 21, 2016|Customer Satisfaction, Government Services, News|
Go to Top