City of Ocala Building Department Awards Baldrige Group Customer Satisfaction Survey Contract

October 6, 2017 - Baldrige Group is excited to announce the City of Ocala (FL) Building and Permitting Department, has selected our firm to develop and implement a customer satisfaction kiosk survey program. The new system will allow members of the department to transition from a labor-intensive paper customer [...]

By |2018-02-19T06:16:06-05:00October 6, 2017|Customer Satisfaction, Government Services, News|

St Lucie Clerk of Courts Improves Its Customer Satisfaction Survey System

St. Lucie Clerk of Court in Florida has enhanced their customer satisfaction survey process moving from paper surveys to a point of transaction kiosk customer satisfaction survey. Prior to using the kisok method of collecting customer satisfaction feedback, they were getting less than 300 completed surveys each month. Since [...]

By |2018-01-16T06:35:19-05:00September 19, 2017|Customer Satisfaction, Government Services, News|

2017 May – St. Lucie Clerk of Court Internal Customer Satisfaction Results

Achievement of an organization's strategic goals, regardless of your industry, is increasingly dependent on the collaboration between operations and support services such as human resources, information technology, finance, and logistic departments. For the past five years, Joseph Smith and his entire leadership team at St. Lucie Clerk of Court [...]

By |2018-01-16T06:37:12-05:00May 8, 2017|Customer Satisfaction, Government Services, News|

Sarasota County (FL) Planning & Development Services Customer Satisfaction Results – 99.17%

Of the various services provided by a city or county government, the building department, which issues permits and conducts inspections of new construction, routinely has an unfair reputation of providing poor customer service. There are two primary reasons: An extremely small number of influential contractors with access to community [...]

By |2017-08-27T13:43:03-04:00December 26, 2016|Customer Satisfaction, Government Services, News|

Alachua County Tax Collector (FL) Joins Baldrige Group Customer Engagement Services

Baldrige Group is excited to announce that Alachua County Tax Collector (FL) has joined our customer engagement services using kiosks to capture real-time customer satisfaction and engagement results.With three locations serving the county, John Power and his team collaborated with Baldrige Group to transition from a labor-intensive paper customer satisfaction [...]

By |2017-09-14T13:27:18-04:00November 21, 2016|Customer Satisfaction, Government Services, News|
Load More Posts
Go to Top