Baldrige Group is excited to announce Richmond Ambulance Authority (RAA), Coral Gables Fire Department, and Three Rivers Ambulance Authority (TRAA) for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending May 2017. To learn how they achieve their amazing [...]
In this series of EMS Customer Engagement best practices, I'll be sharing with you three key objectives: Essential EMS customer satisfaction survey questions that should be included in your survey. How to go beyond measures just "satisfaction" and why you should measure patient loyalty using the Net Promoter Score [...]
Baldrige Group is pleased to announce Key Biscayne Fire Rescue has joined our customer engagement services. Thank you for the honor to participate in your performance excellence journey. Annually, Baldrige Group distributes over 100,000 customer engagement surveys. Using our simple, affordable, and easy to implement customer engagement strategy, our [...]
April 2, 2015 - Florida Excellence today announced that West Kendall Baptist Hospital in Miami, the Transportation Security Administration (TSA) at the Orlando International Airport, St. Johns Tax Collector Dennis W. Hollingsworth’s office in St. Augustine, will receive the prestigious 2015 Florida Customer Excellence Award. These coveted awards will [...]
In this video we go through a simple 4-step process to assist you implement a systematic customer engagement process.