Key Biscayne Fire Rescue Joins Baldrige Group Patient Engagement Program

Baldrige Group is pleased to announce Key Biscayne Fire Rescue has joined our customer engagement services. Thank you for the honor to participate in your performance excellence journey. Annually, Baldrige Group distributes over 100,000 customer engagement surveys. Using our simple, affordable, and easy to implement customer engagement strategy, our [...]

By |2016-11-14T05:36:20-05:00September 1, 2015|Fire & EMS, News|

TSA Orlando International Airport Wins 2015 Florida Customer Excellence Award

April 2, 2015 - Florida Excellence today announced that West Kendall Baptist Hospital in Miami, the Transportation Security Administration (TSA) at the Orlando International Airport, St. Johns Tax Collector Dennis W. Hollingsworth’s office in St. Augustine, will receive the prestigious 2015 Florida Customer Excellence Award. These coveted awards will [...]

Customer Engagement – A 4-Step Strategy To Identify, Distribute & Measure Customer Engagement

In this video we go through a simple 4-step process to assist you implement a systematic customer engagement process.

By |2016-10-19T16:24:21-04:00November 26, 2014|Customer Satisfaction|
Go to Top