2017 May – EMS Patient Satisfaction Results

Baldrige Group is excited to announce Richmond Ambulance Authority (RAA), Coral Gables Fire Department, and Three Rivers Ambulance Authority (TRAA) for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending May 2017.  To learn how they achieve their amazing [...]


Customer Engagement – A 4-Step Strategy To Identify, Distribute & Measure Customer Engagement

In this video we go through a simple 4-step process to assist you implement a systematic customer engagement process.

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