In this series of EMS Customer Engagement best practices, I’ll be sharing with you three key objectives:

  • Essential EMS customer satisfaction survey questions that should be included in your survey.

  • How to go beyond measures just “satisfaction” and why you should measure patient loyalty using the Net Promoter Score (NPS).

  • And finally, distributing your EMS survey can be very challenging, will share a better method to distribute and collect valuable patient feedback.

Please click on the “Learn More ” button below to view the entire EMS customer engagement best practices series, as well as how to take advantage of a limited time, free one month customer engagement survey.

David Harrawood, President
Baldrige Group, LLC

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