In this EMS customer engagement best practices series, I’ll share essential EMS survey questions, how to measure EMS customer loyalty using the Net Promoter Score (NPS) system, and how to best distribute your customer satisfaction surveys.

To view the entire EMS customer engagement best practices series videos, CLICK HERE.

Ready to get started measuring your EMS customer engagement?  Contact us today to learn how to take advantage of a free one month no risk trial.

David Harrawood, President
Baldrige Group, LLC

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