Baldrige Group is excited to announce Pinellas County EMS (FL) has selected our firm to conduct its EMS patient satisfaction surveys.
Designed as a Public Utility Model, Pinellas County EMS includes eighteen (18) Fire Departments, which provide ALS first response and Sunstar Paramedics which is responsible for all emergency, non-emergency and interfacility ambulance transports. Annually, they respond to over 225,000 calls for service.
500 patient surveys are completed monthly. A random sampling of patients are called by a real person throughout the month and asked to complete a brief satisfaction survey.
County, Sunstar, and fire department leaders can view and analyze their individual EMS patient satisfaction results on a secure online web portal. The data is segmented by key demographics, such as patient age, gender, call zip code location, time of the call, paramedic impression, and shift allowing leaders to easily identify variation in performance.