News2020-03-07T07:16:57-05:00

News

Thank you for visiting us and learning more about us and our services. We are always excited to share new clients and client recognition and awards.

If you have any questions or need additional information, please don’t hesitate to contact me.

David Harrawood, President
Baldrige Group, LLC

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St Lucie Clerk of Courts Improves Its Customer Satisfaction Survey System

St. Lucie Clerk of Court in Florida has enhanced their customer satisfaction survey process moving from paper surveys to a point of transaction kiosk customer satisfaction survey. Prior to using the kisok method of collecting customer satisfaction feedback, they were getting less than 300 completed surveys each month. Since [...]

911 EMS Patient Satisfaction – Where You live Matters

Annually, we contact by telephone, thousands of EMS patients who were recently treated and transported, getting first hand feedback of the care provided. The purpose, to measure EMS patient satisfaction with the 911 pre-arrival instructions. EMS Perception Begins With 911 - After years of patient interviews and analysis of [...]

2017 June – EMS Patient Satisfaction Results

Baldrige Group is excited to announce Richmond Ambulance Authority (RAA), Coral Gables Fire Department, and Three Rivers Ambulance Authority (TRAA) for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending May 2017.  To learn how they achieve their amazing [...]

2017 May – EMS Patient Satisfaction Results

Baldrige Group is excited to announce Richmond Ambulance Authority (RAA), Coral Gables Fire Department, and Three Rivers Ambulance Authority (TRAA) for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending May 2017.  To learn how they achieve their amazing [...]

2017 March – EMS Patient Satisfaction Results

Baldrige Group is excited to announce Three Rivers Ambulance Authority, Coral Gables Fire Department, and Sunstar Paramedics for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending March 2017.  To learn how they achieve their amazing results, click on the [...]

2017 May – St. Lucie Clerk of Court Internal Customer Satisfaction Results

Achievement of an organization's strategic goals, regardless of your industry, is increasingly dependent on the collaboration between operations and support services such as human resources, information technology, finance, and logistic departments. For the past five years, Joseph Smith and his entire leadership team at St. Lucie Clerk of Court [...]

EMS Patient Satisfaction Best Practice Results – February 2017

Baldrige Group is excited to announce Three Rivers Ambulance Authority, Sunstar Paramedics, and Eagle County Paramedics, for achieving the highest levels of EMS patient engagement (% very satisfied) for the month ending February 2017. To learn how they achieve their amazing  results, click on the links below to contact [...]

St. Johns Tax Collector 99% Internal Customer Satisfaction Results

Achievement of an organization’s strategic goals, regardless of the industry, is increasingly dependent on the collaboration between operations and support services such as human resources, information technology, finance, and logistic departments. For the past six years, Dennis W. Hollingsworth, St. Johns County Tax Collector and his entire leadership team [...]

Pinellas County EMS Joins Baldrige Group Patient Satisfaction Services

Baldrige Group is excited to announce Pinellas County EMS (FL) has selected our firm to conduct its EMS patient satisfaction surveys. Designed as a Public Utility Model, Pinellas County EMS includes eighteen (18) Fire Departments, which provide ALS first response and Sunstar Paramedics which is responsible for all emergency, [...]

Parents are From Mars, Teacher are From Venus… Parents Want What?

In his bestselling book, John Gray, Ph.D., provided methods for men and women to improve communication by identifying the difference between needs, desires, and behaviors of the opposite sex, for strengthening and nurturing the relationship. The communication gap between a parent and their child’s teacher can similarly be described [...]

Sunstar Paramedics (FL) & Their Outstanding Employee Engagement Results

As a leader, there are few actions that require more courage than conducting an anonymous employee survey, asking them to rate and provide feedback on the performance of the organization. Congratulation to Mark Postma (COO), John Peterson (CAO) of Sunstar Paramedics (Pinellas County, FL) and Debbie Vass, Director of [...]

St. Lucie Clerk of Courts 98% Internal Customer Satisfaction Results

Achievement of an organization's strategic goals, regardless of your industry, is increasingly dependent on the collaboration between operations and support services such as human resources, information technology, finance, and logistic departments. For the past five years, Joseph Smith and his entire leadership team at St. Lucie Clerk of Court [...]

Alachua County Tax Collector (FL) Joins Baldrige Group Customer Engagement Services

Baldrige Group is excited to announce that Alachua County Tax Collector (FL) has joined our customer engagement services using kiosks to capture real-time customer satisfaction and engagement results.With three locations serving the county, John Power and his team collaborated with Baldrige Group to transition from a labor-intensive paper customer satisfaction [...]

EMS Patient Satisfaction Best Practice Results – September 2016

I am frequently asked which of my EMS clients consistently produce the highest levels of patient satisfaction results and how they do it. To recognize those high performing EMS systems and encourage the sharing of best practices, I plan to recognize the top three EMS systems monthly, giving you the [...]

Key Biscayne Fire Rescue Improves EMS Patient Satisfaction Results

Thank you, Chief Lang, for the opportunity to enhance your EMS patient engagement results with our workshop – Strategies to Analyze and Improve EMS Patient Engagement – with your senior leadership team and the on duty fire / EMS crews. Your organization’s dedication to measure your community's perception of the [...]

Alameda County EMS Joins Baldrige Group Patient Engagement Services

Baldrige Group is excited to announce Alameda County Emergency Medical Services (EMS) has joined our customer engagement services. Monthly, we randomly select transported patients and conduct a brief telephone customer satisfaction survey. The information collected allows the County to measure EMS customer satisfaction, engagement and loyalty and easily view [...]

Escambia County EMS Joins Baldrige Group EMS Patient Engagement Program

Baldrige Group is pleased to announce Escambia County (FL) EMS has joined our customer engagement program of service. Thank you for the honor to participate in your performance excellence journey. Annually, Baldrige Group distributes over 100,000 customer engagement surveys. Using our simple, affordable, and easy to implement customer engagement [...]

Key Biscayne Fire Rescue Joins Baldrige Group Patient Engagement Program

Baldrige Group is pleased to announce Key Biscayne Fire Rescue has joined our customer engagement services. Thank you for the honor to participate in your performance excellence journey. Annually, Baldrige Group distributes over 100,000 customer engagement surveys. Using our simple, affordable, and easy to implement customer engagement strategy, our [...]

TSA Orlando International Airport Wins 2015 Florida Customer Excellence Award

April 2, 2015 - Florida Excellence today announced that West Kendall Baptist Hospital in Miami, the Transportation Security Administration (TSA) at the Orlando International Airport, St. Johns Tax Collector Dennis W. Hollingsworth’s office in St. Augustine, will receive the prestigious 2015 Florida Customer Excellence Award. These coveted awards will [...]

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