Baldrige Group is excited to announce Richmond Ambulance Authority (RAA), Coral Gables Fire Department, and Three Rivers Ambulance Authority (TRAA) for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending May 2017.  To learn how they achieve their amazing EMS patient satisfaction results, click on the links below to contact them.

Richmond Ambulance Authority (VA)  Internationally recognized as a leader in EMS, RAA, in only six months, has jumped to the top in both patient engagement (% top box) and loyalty using the Net Promoter Score (NPS) results, achieving the highest scores for both ever recorded among clients in our database.

Three Rivers Ambulance Authority (IN)  Has consistently been one of the top three performing for EMS patient engagement for all of 2016 and 2017. Their success continues as they have successfully made the list for the past five months in a row.

Coral Gables Fire Department (FL)  As a class-one fire department, their dedication to excellence also includes EMS, where they have consistently achieved amazing high levels of patient engagement.

What’s Your EMS Patient Satisfaction?

To assist you in getting started, we offer a FREE one-month EMS patient satisfaction survey trial. Getting started is easy, with most clients having results within two weeks.  To learn how to get started and receive the following information, CLICK HERE.

– Sample telephone survey script
– Sample online report
– Log into sample client web portal
– Subscription pricing

David Harrawood, President
Baldrige Group, LLC

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