Thank you, Chief Lang, for the opportunity to enhance your EMS patient engagement results with our workshop – Strategies to Analyze and Improve EMS Patient Engagement – with your senior leadership team and the on duty fire / EMS crews.

Your organization’s dedication to measure your community’s perception of the care provided, and use the feedback to dramatically improve patient care, is demonstration of your leadership and commitment to performance excellence for the residents of Key Biscayne (FL).

Also, thank to District Chief Randy Keirn from the Lealman Fire Department who also participated in the workshop. I always appreciate your insights,  suggestions, and examples from within your department.

Thanks again, Chief Lang, I appreciate your trust and the opportunity to work with you, your leadership team, and all the dedicate men and women of your department.

David Harrawood, President
Baldrige Group, LLC

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