Baldrige Group is pleased to announce Escambia County (FL) EMS has joined our customer engagement program of service. Thank you for the honor to participate in your performance excellence journey.

Annually, Baldrige Group distributes over 100,000 customer engagement surveys. Using our simple, affordable, and easy to implement customer engagement strategy, our clients are industry leaders with results frequently in the top 10 percent.

Our fire / EMS customer engagement services are primary delivered by contacting recently treated patients by telephone asking them to participate in a brief survey. Customers are excited to share their experience and provide valuable feedback allowing leaders to dramatically improvement their performance, and share their successes with their community and elected officials.

Clients have access to their data via a secure online report to view their customer satisfaction, engagement, and loyalty, using the Net Promoter Score (NPS).

What’s Your EMS Patient Engagement Score?

To learn more, view a sample EMS customer engagement survey, online report, and get started with a free trail EMS customer engagement survey. click the LEARN MORE button below.

David Harrawood, President
Baldrige Group Consulting

Email Your Questions