Baldrige Group is excited to announce City of Coral Gables Fire Department, a class one fire department located in Miami-Dade County, FL, has selected our firm to conduct its EMS patient satisfaction surveys.
A random sampling of patients are called by a real person throughout the month and asked to complete a brief satisfaction survey. Fire department leaders can view and analyze their individual EMS patient satisfaction results on a secure online web portal. The data is segmented by key demographics, such as patient age, gender, call zip code location, time of the call, paramedic impression, and shift allowing leaders to easily identify variation in performance.
– Guaranteed number of completed surveys monthly – Results available as soon as 10 business days – Affordable fixed monthly costs – Private web portal to view and analyze your results – Export your data, custom filtering, and PDF reports