Achievement of an organization’s strategic goals, regardless of your industry, is increasingly dependent on the collaboration between operations and support services such as human resources, information technology, finance, and logistic departments.
The process begins by first identifying and prioritizing the critical key requirements of your front line operational divisions required from the various support services within your organization.
Once identified, conduct regularly scheduled, anonymous surveys of operational leaders and employees evaluating support services’ performance, describing what is working well and what can be improved.
What’s Your Internal Customer Satisfaction Results?
If you’re not yet conducting an internal customer satisfaction survey, I’d encourage you to contact us to learn more. Getting started is easy and affordable.