I’m excited to announce Broward Sheriff Fire Rescue (FL) has selected our firm to conduct its EMS patient satisfaction surveys.

Monthly, a random sample of EMS patients recently treated and transported are contact by telephone, first, asking them how they are doing and then asked if they would complete a brief satisfaction survey.

Results are segmented by each city the Broward Sheriff Fire Rescue has contracted with to provide EMS services. Broward Fire Rescue leaders can view, filter, download and analyze their EMS patient satisfaction results on a secure online web portal. The data is segmented by key demographics, such as patient age, gender, call zip code location, time of the call, paramedic impression, and shift, allowing leaders to easily identify variation in performance.

Broward Sheriff Fire Rescue

With more than 700 professional and highly-trained operations, support and administrative personnel, the Broward Sheriff’s Office Department of Fire Rescue and Emergency Services provides fire suppression, fire protection, emergency medical services and educational programs for most Unincorporated areas of Broward County and to the municipalities of Weston, Pembroke Park, Cooper City, Lauderdale Lakes, Dania Beach and Deerfield Beach through contract agreements.

Additionally, the department serves Ft. Lauderdale-Hollywood International Airport and Port Everglades. Fire Rescue also operates countywide Hazardous Materials, Air Rescue, Everglades Rescue, and Technical Rescue teams.

Broward Fire Rescue Accreditation

The Broward Sheriff’s Office Department of Fire Rescue and Emergency Services is accredited by multiple organizations and holds the titles of the largest dual accredited CAAS/CFAI fire department and the only internationally accredited Sheriff’s fire department. The Accreditation & Professional Standards Team is tasked with ensuring that all documentation and requirements are kept current in accordance with accreditation agency standards and manages the department’s self-assessment, strategic plan and standard of cover.

Free One Month EMS Patient Satisfaction Survey

To learn how to take advantage of our FREE one-month EMS patient satisfaction survey offer and learn more about our services, CLICK HERE. Key features of our services include:

– Over 30 Years of Experience & Proven Results
– Extensive Online Reports – Custom Filtering & Exporting Your Data
– Surveys Conducted By Professional Callers
– Fastest Results – 15 Business Days
– Open Source Performance Measures – Comparative Data
– 911, Non-Emergency, & Dispatch Satisfaction Surveys
– Most Affordable
– Member Rewards Program – Earn Credit
– No Long-Term Contract – Cancel Anytime
– Free One Month Trail

To learn more and receive a sample EMS patient telephone script, survey questions, and access of a sample online report, click the button below. 

David Harrawood, President
Baldrige Group, LLC

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