Baldrige Group is excited to announce Alameda County Emergency Medical Services (EMS) has joined our customer engagement services. Monthly, we randomly select transported patients and conduct a brief telephone customer satisfaction survey. The information collected allows the County to measure EMS customer satisfaction, engagement and loyalty and easily view their results via an online web portal.

Alameda County EMS is located in Northern California where they provide service to 1.5 million residents. Annually, Alameda County EMS responds to 133,000 requests for service and transports 98,000 patients.

To learn more, view a sample EMS customer engagement survey, online report, and best practices videos, CLICK HERE.

David Harrawood, President
Baldrige Group

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