Baldrige Group is excited to announce that Alachua County Tax Collector (FL) has joined our customer engagement services using kiosks to capture real-time customer satisfaction and engagement results.
With three locations serving the county, John Power and his team collaborated with Baldrige Group to transition from a labor-intensive paper customer satisfaction survey cards, to a cost effective, easy to implement kiosk system.
Results are available 24/7 on a private web portal, senior leaders, with a simple click can, view and analyze their overall customer satisfaction and engagement results, segmented by branch, specific services, or by individual clerk.
What’s Your Customer Satisfaction Results?
To learn how we can assist your organization easily implement an organizational wide customer engagement strategy, please email us your questions.