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We are a full service, performance excellence consulting firm, with over 30 years of experience dramatically improving our clients’ performance.

Services include strategic planning, balanced scorecard, customer and employee engagement surveys, and the Baldrige Criteria for Performance Excellence. Click on your industry below to learn more.

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1210, 2017

Three Rivers EMS Selects Baldrige Group For Its Employee Satisfaction & Engagement Survey

By | October 12, 2017|Employee satisfaction, Fire & EMS Services|0 Comments

I’m excited to announce Three River Ambulance (IN) has once again selected Baldrige Group to conduct its annual EMS employee satisfaction and engagement survey. For the past three years, they have conducted an employee engagement survey gaining valuable information used to improve all aspects of their performance. Employee survey questions are grouped into three [...]

910, 2017

City of Coral Gables Parks and Recreation Department Joins Our Customer Satisfaction & Engagement Program

By | October 9, 2017|Customer Satisfaction, Government Services|0 Comments

October 9, 2017 - Baldrige Group is excited to announce the City of Coral Gables, Parks and Recreation Department, has selected our firm to develop and implement an ongoing customer satisfaction and engagement program. The initial survey conducted was a "key requirements" survey used to identify what was most important to customers by key [...]

610, 2017

City of Ocala Building Department Awards Baldrige Group Customer Satisfaction Survey Contract

By | October 6, 2017|Customer Satisfaction, Government Services|0 Comments

October 6, 2017 - Baldrige Group is excited to announce the City of Ocala (FL) Building and Permitting Department, has selected our firm to develop and implement a customer satisfaction kiosk survey program. The new system will allow members of the department to transition from a labor-intensive paper customer satisfaction survey process, to a [...]

310, 2017

Sunstar EMS Selects Baldrige Group For Its Annual Employee Engagement Survey

By | October 3, 2017|Employee satisfaction, Fire & EMS Services|0 Comments

I'm excited to announce Sunstar EMS (Pinellas County FL) has once again selected Baldrige Group to conduct its annual EMS employee satisfaction and engagement survey. For the past five years, they have conducted an employee engagement survey gaining valuable information used to improve all aspects of their organization’s performance. Survey questions are grouped into [...]

1909, 2017

2017 July EMS Patient Satisfaction Survey Results

By | September 19, 2017|Customer Satisfaction, Fire & EMS Services|0 Comments

Baldrige Group is excited to announce Richmond Ambulance Authority (RAA), Coral Gables Fire Department, and Eagle County Paramedics for achieving the highest levels of EMS patient satisfaction and engagement (% very satisfied) results for the calendar year ending July 2017.  To learn how they achieve their amazing EMS patient satisfaction results, click on the [...]

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