IDEO – Learning From The Most Influential Design and Innovation Company in the World
Discover this company’s secrets for innovation and how you can easily apply the principles presented in this video within your organization. This is a must watch presentation that will cause you to forever change how you go about forming teams and designing radically new services for your customers. Below is a summary of the key points presented. Innovation Team Make …
Innovation Strategies – Where Great Ideas Come From
Where do great ideas come from? What kind of environment breeds them? What sparks the flash of brilliance? HOW DO …
Strategy Execution Made Simple
The inability to take high level goals and successfully execute them to achieve your key organisational outcomes is a major problem facing every organization. …
Who Is The Next Florida Sterling Award Winning Organizations?
Is your organization considering applying for the Florida Governor’s Sterling Award, Challenge, or submitting a Showcase application? If so, our …
Successful Customer Engagement – Part 2
In part 2, we will continue our presentation on how to implement a successful customer engagement survey and demonstrate an …
Successful Customer Engagement – Part 1
In this presentation, we will review step 1 through step 3: How to identify you key customer groups, their key …
The Most Effective Tool To Quickly and Easily Identify Root Causes
Have you ever been asked to lead or be part of a team to improve a specific area of …
Identifying Your Key Customer Requirements – Just Ask!!
If you are like most organizations, you distribute customer satisfaction surveys. But is the information you receive meaningful and actionable? …
2011 – Tropic Isles Elementary Wins Sterling Showcase Award
Congratulations to Tropic Isles Elementary School for winning the 2010 Florida Governors Showcase Award. It was a pleasure and a …
2011 – Manatee Tax Collector Wins Florida Sterling Award
Congratulations to Manatee County Tax Collector for winning the 2011 Florida Governors Sterling Award. It was a pleasure and a great …
2011 – DTCC Wins Florida Sterling Award
Congratulations to Depository Trust and Clearing Corporation (DTCC), Southern Business Center for winning the 2010 Florida Governors Showcase Award. It was …
