Products & Services

Our passion is implementing performance excellence best practices to dramatic improve performance.

For the past 20 years we have successfully assisted a wide variety of organizations create their Balanced Scorecards and associated performance measures. Two clients have won the prestigious Balanced Scorecard Hall of Fame Award.


We are the most successful Florida consulting firm assisting 17 organizations from a wide variety of industries successfully implement and received recognition as role model organizations based upon the Baldrige Criteria for Performance Excellence.


David Harrawood is a popular and frequent lecturer on performance excellence best practices around the county and has published over 30  articles and research papers. Examples of presentations include:

  • Customer Engagement Strategies
  • Strategic planning
  • Balanced Scorecards
  • Performance Measures
  • Comparative Data
  • Baldrige Criteria for Performance Excellence
  • Innovation Strategies
  • High Performance Teams and Employees


Annually we assist our clients distribute over 100,000 surveys using a variety of methods including kiosks, phone surveys, web, email and paper surveys. 

Utilizing our proven method, clients consistently demonstrate customer satisfaction levels in the high 90 percent.


We offer a variety of team and employee engagement solutions that focus on organizational outcomes and productivity.  Examples include team building workshops and engagement surveys.


For the past 20 years, we have been a champion of performance excellence best practices assisting organizations dramatically improve their performance assiting them in the development and successful implementation actionable strategic plans.

Our clients including healthcare, city, county, and federal governments, public safety, education, non-profits and the financial industry.


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